Complaint Procedure

Current or prospective distance learning students of LSU must first file all complaints through the standard procedure for resolution of student grievances below:

Initiate the complaint resolution process by following Policy Statement 48: General Appeal Procedure Available to Students. PS- 48 is a university policy that establishes procedures that a student may use to formally request the review of the application of any university regulation, rule, policy, requirement, or procedure not otherwise covered by an established procedure as it applies to that individual student.

If you are a student living outside of Louisiana in a state currently participating in the State Authorization Reciprocity Agreement (SARA), and you are enrolled via distance education in a Louisiana college/university that is a current member of SARA, and you are unable to resolve a complaint with the college/university, or feel that not all issues were resolved with the final disposition of the college/university, you may appeal to the Louisiana Board of Regents (the Louisiana SARA Portal Entity).The SARA portal entity in the state where the student is located will be notified that the complaint was received and may assist as needed. The resolution of the complaint by the SARA portal entity in the institution's home state is final. 

Examples of types of student complaints that may be brought to a SARA portal entity include, but are not limited to, complaints regarding the accuracy of job placement data, tuition or fee information, accreditation, whether a program meets licensure requirements, or course transfer information. Grade appeals and student conduct appeals are not reviewed by the SARA portal entity. Complaints regarding student grades or student conduct violations are governed entirely by institutional policy and the laws of the SARA institution’s home state. 

Please click on the state you are interested in to view that state's information: