Quicklinks for Staff

Technical Support

  • Service Desk is the primary customer interface for Information Technology Services (ITS). Contact the Service Desk by phone at 225-578-3375, e-mail at servicedesk@lsu.edu, or in person on the first floor of the Frey Computing Services Center or LSU Library. Visit 
    itservice.lsu.edu for hours of operation.

  • Faculty Technology Center provides IT support, consultations, and innovative solutions to faculty and graduate teaching assistants tailored to their individual teaching, research, and operational needs. Contact FTC at 225.578.3375, option 2 for assistance. 

  • GROK is an online knowledge base that provides 24-hour support for computer-related topics, such as connecting to wireless, uploading grades, and email.
  • AV Operations support team provides full support for all classrooms and conference rooms on campus, including installation, configuration, and both remote and on-site support. Call AV Operations at 225.578.8888 for assistance. 

myLSU, LSUMail & LSU-ITINFO Listserv

  • myLSU is  your hub to the university. This portal provides access to many services at LSU, such as Moodle, computing resources, campus directory, and more. More information may be found in GROK article 15291.

  • LSUMail is  the e-mail service LSU provides to its faculty, staff, and students, which also includes access to Microsoft’s Office 365 cloud services. New faculty will receive an account activation email to set up their account before gaining access to LSUMail, Workday, Moodle, and other applications. More information may be found in GROK article 15905.
  • LSU-ITINFO Listserv is an email listserv used to notify subscribers of campus IT events, major changes, planned and unplanned service outages, and emergency notifications. You must sign up for the listserv notifications.

Wireless

  • Eduroam  wireless network provides secure internet connectivity to all LSU student, faculty, staff, and visitors across campus. It provides all the conveniences of a regular wired connection without the need for cables. More information may be found in GROK article 13948.

Learning Management

  • Moodle is a learning management system (LMS) that enables instructors to provide information for students enrolled in their classes, create quality online courses, facilitate collaboration among students, and create assignments and activities in an online environment. Please contact the FTC for assistance with Moodle. More information about Moodle may be found in GROK article 20166.

Professional Development

  • Training.lsu.edu offers professional development workshops and webinars available for registration.

Collaboration Tools

  • Box offers unlimited cloud storage. Box allows you to back up your documents on the cloud, as well as link any desired documents you wish to share with a colleague.  More information may be found in GROK article 16855.
  • Microsoft Teams  combines instant messaging, calls, file and application sharing, and virtual meetings in one online workspace. More information may be found in GROK article 19796. 
  • OneDrive for Business is a file sharing and storage service that is included with LSUmail. It allows users to upload and access their files from an online web browser or local device and comes with 1TB of storage space. More information may be found in GROK article 17745.

Printing

  • Printing on Campus  available at multiple locations across campus. Standard document printing is available through our Print Stations in ITS computer labs and other designated locations. Large-format and specialty printing services are available through the ITS Print Desk locations on the first floor of the LSU Library and the second floor of Julian T. White.  TigerCard or TigerCash is required for payment for printing. More information about printing on campus may be found in GROK article 15873.

Digital Imaging Services

Faculty Information System

High Performance Computing

  • Research Enabling Technology Services (RETS) enables research, education, and discovery by providing advanced computing and data infrastructure, promoting research IT technology across all disciplines. It also provides expert support and training to advance the missions of LSU. RETS serves as a central point for researchers to access Research Computing, research data services, cloud computing, compliance support, AI consulting, and research technology consulting. 

Contact Information

  • Email:  ServiceDesk@lsu.edu
  • General IT support: 225-578-3375
  • Classroom and audiovisual support: 225-578-8888
  • Walk-up support: Frey Computing Services Lobby or the first floor of the LSU Library
  • ITS Self-Service Portal: itservice.lsu.edu